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Privacy Policy

Last updated: August 31, 2026

DOEBLOOM respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how personal data is collected, used, stored and protected when you visit doebloom.eu, place an order, contact DOEBLOOM, or subscribe to marketing communications.

1. Data Controller

The data controller responsible for your personal data is:
Věra Pavlíková
Za Zelenou liškou 550/10, Krč
140 00 Praha 4
Czech Republic
Company ID: 71782010
Email: support@doebloom.eu

The online store is operated using Shopify.

2. Personal Data Collected

Depending on how you use the website, DOEBLOOM may collect the following personal data:

• name and surname;
• billing and shipping address;
• email address;
• telephone number, where provided;
• order and purchase information;
• payment and transaction information;
• information provided when contacting customer support;
• information provided when subscribing to newsletters or other marketing communications;
• technical information such as IP address, browser type, device information and information about how the website is used;
• cookie and similar technology data, where applicable.

DOEBLOOM does not collect more personal data than reasonably necessary for the purposes described in this Privacy Policy.

3. How Personal Data Is Used

Personal data may be used to:

• process and fulfil orders;
• process payments and help prevent fraud;
• arrange shipping and delivery;
• provide customer support;
• process returns, refunds, exchanges and complaints;
• communicate about orders and purchases;
• send marketing communications where the required consent has been provided or where otherwise permitted by applicable law;
• operate, maintain and improve the website and services;
• understand how visitors use the website and improve its performance;
• comply with legal and regulatory obligations;
• protect the website, customers and business against fraud, abuse and security threats.

4. Legal Bases for Processing

Personal data may be processed on the following legal bases:

• Performance of a contract – when personal data is necessary to process and deliver an order or provide a service requested by the customer.
• Legal obligation – when personal data must be processed or retained to comply with applicable legal or accounting requirements.
• Consent – when consent has been provided, for example for certain marketing communications or non-essential cookies where consent is required.
• Legitimate interests – where processing is necessary for purposes such as customer support, fraud prevention, website security, protecting legal rights and improving services, provided that these interests do not override the customer's rights and freedoms.

5. Marketing Communications

If a customer subscribes to marketing communications, DOEBLOOM may use the provided email address and, where applicable, telephone number to send information about DOEBLOOM, upcoming drops, products and other marketing communications.

Marketing emails can be unsubscribed from at any time by using the unsubscribe link included in the email or by contacting: support@doebloom.eu

Where consent is required by law, marketing communications will only be sent after the required consent has been obtained.

6. Cookies and Similar Technologies

The website uses cookies and similar technologies to provide essential website functionality, remember preferences, understand website usage and, where applicable, support analytics and marketing.

Some cookies are necessary for the operation and security of the website. Other non-essential cookies or similar technologies may require consent depending on applicable law.

Cookie preferences can be managed through the cookie consent tools available on the website.

7. Shopify and Service Providers

The online store is hosted and operated using Shopify.

Shopify and other service providers may process personal data on behalf of DOEBLOOM where necessary to provide services such as website hosting, payment processing, order fulfilment, shipping, customer support, analytics, marketing and website security.

Personal data is shared with service providers only where reasonably necessary to provide the relevant service or where required or permitted by law.

Depending on the services and applications used by the store, personal data may be processed outside the European Economic Area. Where this occurs, appropriate safeguards required by applicable data protection law will be used.

8. Payments

Payments are processed through the payment methods available at checkout.

DOEBLOOM generally does not receive or store complete payment card details. Payment providers process payment information according to their own privacy policies and applicable security requirements.

9. Data Retention

Personal data is retained only for as long as reasonably necessary for the purposes for which it was collected, including to fulfil contractual and legal obligations, resolve disputes, enforce agreements and maintain appropriate business records.

The retention period depends on the type of personal data and the purpose for which it is processed.

Where personal data is processed based on consent, consent may be withdrawn at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

10. Customer Rights

Depending on applicable law, customers may have the right to:

• request access to personal data;
• request correction of inaccurate or incomplete personal data;
• request deletion of personal data;
• request restriction of processing;
• object to certain processing;
• request data portability where applicable;
• withdraw consent where processing is based on consent;
• lodge a complaint with the competent data protection supervisory authority.

To exercise these rights, contact: support@doebloom.eu

DOEBLOOM may need to verify the identity of the person making a request before fulfilling certain requests.

11. Data Security

DOEBLOOM takes reasonable technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of transmission or electronic storage can be guaranteed to be completely secure.

12. Children's Privacy

The website and services are intended for customers who are legally able to enter into contracts under applicable law.

DOEBLOOM does not knowingly collect personal data from children where such collection is prohibited by law.

13. Changes to This Privacy Policy

This Privacy Policy may be updated from time to time to reflect changes to the business, website, services, technology or applicable legal requirements.

The latest version will always be published on this page together with the date of the latest update.

14. Contact

If you have any questions about this Privacy Policy or how personal data is processed, please contact:

DOEBLOOM
Email: support@doebloom.eu

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Refund Policy

1. European Union – Right of Withdrawal (14 Days)

If you are a consumer in the European Union, you have the legal right to withdraw from your purchase within 14 days from receipt of the goods, without providing any reason.

To exercise your right of withdrawal, please contact us at support@doebloom.eu and provide your order number and a clear statement that you wish to withdraw from the purchase.

The withdrawal period begins on the day you, or a third party designated by you, receives the goods.

2. Extended 30-Day Return Policy

In addition to the statutory 14-day right of withdrawal, DOEBLOOM offers a voluntary extended 30-day return policy.

This means that you may request a return within 30 days from receipt of the goods. The statutory 14-day right of withdrawal applies first, followed by our voluntary extension.

The voluntary 30-day return policy is subject to the conditions described in this policy and does not limit or replace any statutory consumer rights.

3. Conditions of Returned Goods

You may handle and inspect the goods to the extent necessary to establish their nature, characteristics and functioning, in a similar way to how you would be able to inspect them in a physical store.

If the goods are handled beyond what is necessary for such inspection, you may be responsible for any reduction in their value resulting from that handling.

Where possible, please return the goods with their original packaging and any included accessories to help prevent damage during transport.

4. Return Shipping Costs

Return shipping costs are borne by the customer.

DOEBLOOM does not provide prepaid return shipping labels for standard returns or withdrawals.

If an item is defective, damaged or incorrect and the return is covered by applicable statutory consumer rights, DOEBLOOM will reimburse reasonable return shipping costs where required by law.

5. Return Address

Please ship your returns to the following address and include a note with your order number inside the package to help prevent delays:

DOEBLOOM
David Banýr
Kolaje 6
289 04 Kolaje
Czech Republic

6. Damaged, Defective or Incorrect Items

Please inspect your order after delivery.

If you receive an item that is defective, damaged or different from what you ordered, please contact us as soon as possible at support@doebloom.eu and provide your order number and, where appropriate, photographs showing the issue.

For valid statutory claims concerning defective or incorrect goods, DOEBLOOM will provide the remedies available under applicable Czech consumer law and will reimburse reasonable return shipping costs where required by law.

7. Exchanges & Exceptions

Due to the limited nature of our collections, DOEBLOOM does not offer direct exchanges at this time.

If you require a different size, please return the original item and place a new order for the desired size, subject to availability.

Certain goods may be excluded from the right of withdrawal where an applicable legal exception applies, including goods that are made to the customer's specifications or clearly personalised.

Any statutory exceptions to the right of withdrawal apply regardless of DOEBLOOM's voluntary 30-day return policy.

8. Refunds

If you exercise your statutory right of withdrawal, refunds will be made without undue delay and no later than 14 days from the day we are informed of your decision to withdraw from the purchase.

However, we may withhold the refund until we have received the returned goods or until you provide evidence that the goods have been sent back, whichever occurs earlier.

Refunds will be issued using the same payment method used for the original transaction, unless otherwise agreed with you.

Where required by applicable law, the refund will include the cost of the least expensive standard delivery option offered at the time of the original purchase. Any additional cost resulting from choosing a more expensive delivery option will not be refunded.

For returns made under DOEBLOOM's voluntary 30-day extended return policy, refunds will be processed after the returned goods have been received and inspected, subject to the conditions of this policy.

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Shipping Information

1. Order Processing

Orders are generally processed and prepared for shipment within 1–3 business days after the order has been placed and payment has been successfully received.

During product launches, limited drops, holidays or periods of unusually high order volume, processing may take longer.

2. Shipping

Orders are shipped using the shipping methods available at checkout.

Shipping costs and estimated delivery times are displayed at checkout before the order is completed.

Delivery times are estimates and may vary depending on the destination, shipping carrier, holidays and other circumstances outside of our control.

Once an order has been handed over to the shipping carrier, tracking information may be provided where available.

DOEBLOOM currently ships to European Union countries available at checkout.

3. Delayed, Lost or Damaged Deliveries

If your order is significantly delayed, appears to be lost, or arrives damaged, please contact us at support@doebloom.eu as soon as possible.

For damaged deliveries, please keep the packaging and take photographs of the package and the goods where appropriate, as this may help us investigate the issue with the shipping carrier.

DOEBLOOM will assist with shipping-related issues and will handle valid claims in accordance with applicable consumer law.

4. Incorrect Delivery Information

Please make sure that your shipping address is correct before completing your order.

If an order is returned to us because an incorrect or incomplete address was provided, please contact us at support@doebloom.eu. Additional shipping costs may apply if the order needs to be shipped again, where permitted by applicable law.

5. Return Shipping

Return shipping costs for standard returns and withdrawals are the responsibility of the customer, unless applicable law requires otherwise.

DOEBLOOM currently does not provide prepaid return labels.

You may use a reliable shipping carrier of your choice. We recommend using a tracked shipping service and keeping your proof of postage until the return has been successfully processed.

DOEBLOOM is not responsible for a return shipment that is lost or damaged while being returned by the customer, except where otherwise required by applicable law.

For valid statutory complaints involving defective, damaged or incorrect goods, reasonable return shipping costs will be reimbursed where required by applicable law.

6. Return Address

Please send return packages to:

DOEBLOOM
David Banýr
Kolaje 6
289 04 Kolaje
Czech Republic

Please include your order number inside the package to help us identify and process your return.

7. Damaged or Incorrect Items

Please inspect your order after delivery.

If you receive a defective, damaged or incorrect item, contact us at support@doebloom.eu and provide your order number and, where appropriate, photographs showing the issue.

Valid statutory complaints will be handled in accordance with applicable Czech consumer law.

8. Contact

For questions regarding shipping or delivery, please contact:
DOEBLOOM
Email: support@doebloom.eu

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Terms of Service

Complaints & Legal Warranty

What Is a Complaint?

A complaint applies when a product you received:

• Has a defect.
• Does not correspond to the agreed description, type, quantity, quality or other agreed characteristics.
• Does not meet the requirements applicable under Czech law.

This is separate from the statutory 14-day right of withdrawal, which applies when you withdraw from a distance purchase without giving a reason.

Liability for Defects

DOEBLOOM is liable for defects that become apparent within 24 months from receipt of the goods, in accordance with applicable Czech law.

This does not mean that every defect appearing within 24 months automatically entitles the customer to a full refund. The specific remedy depends on the nature of the defect and the conditions set by applicable law.

How to File a Complaint

If you discover a defect or other issue with your item, please contact us without undue delay at support@doebloom.eu.

To help us resolve the complaint efficiently, please provide:

• Your order number.
• A brief description of the defect or issue.
• Clear photographs or videos showing the problem, where appropriate.

DOEBLOOM may request additional information where reasonably necessary to assess the complaint.

Resolution of Complaints

Complaints will be handled in accordance with applicable Czech consumer law.

Depending on the nature and severity of the defect and the circumstances of the complaint, the customer may be entitled to remedies such as:

• repair of the defective goods;
• replacement of the goods or delivery of missing goods, where applicable;
• a reasonable price reduction;
• withdrawal from the contract and a refund, where the legal conditions for withdrawal are met.

The availability of a particular remedy depends on the applicable legal conditions. Due to the limited nature of DOEBLOOM collections, replacement may not always be possible. Where replacement is not possible or another statutory condition for withdrawal is met, the remedies available under applicable law will apply.

Time Limits

DOEBLOOM will handle complaints without undue delay.

Where applicable under Czech law, a complaint will be resolved within 30 days from the date it is made, unless a longer period is agreed with the customer.

Exceptions / Non-Returnable Items

The statutory right of withdrawal does not apply to certain types of goods where a legal exception applies.

This may include:

• goods made to the customer's specifications or clearly personalised goods;
• other goods for which an applicable statutory exception to the right of withdrawal applies.

Gift cards are not subject to the statutory right of withdrawal where they do not constitute goods subject to that right.

DOEBLOOM's voluntary 30-day extended return policy is also subject to the applicable exceptions described in the Refund Policy.

Alternative Dispute Resolution (ADR)

If a consumer dispute cannot be resolved directly between the customer and DOEBLOOM, the customer has the right to seek out-of-court resolution of the dispute through the competent alternative dispute resolution (ADR) body.

For consumer disputes arising from online purchases in the Czech Republic, the competent ADR body is:

Czech Trade Inspection Authority (Česká obchodní inspekce – ČOI)
Ústřední inspektorát – oddělení ADR
Gorazdova 1969/24
120 00 Prague 2
Czech Republic

Information and the online ADR application are available through the Czech Trade Inspection Authority website: coi.gov.cz/informace-o-adr/

The ADR procedure is intended to help the parties reach a mutually acceptable agreement. The Czech Trade Inspection Authority does not generally issue a legally binding decision on the underlying dispute.

Contact

For complaints, returns or questions regarding these Terms of Service, please contact:
DOEBLOOM
Email: support@doebloom.eu

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FAQ

How long does shipping take?

Orders are typically processed and prepared for shipment within 1–3 business days after your order has been placed and payment has been received.

Delivery times may vary depending on your destination, shipping carrier and other circumstances. Estimated delivery times and shipping costs are shown at checkout.

DOEBLOOM currently ships to European Union countries available at checkout.

Can I return my order?

Yes. If you are a consumer in the European Union, you have a statutory 14-day right of withdrawal from receipt of the goods.

In addition, DOEBLOOM offers a voluntary extended 30-day return policy.

This means that after the statutory 14-day withdrawal period, our voluntary extension allows you to request a return within 30 days from receipt of the goods, subject to the conditions stated in our Refund Policy.

You may inspect and try the goods to the extent necessary to establish their nature, characteristics and functioning, in a similar way to how you would be able to inspect them in a physical store.

Return shipping costs are the responsibility of the customer, unless applicable law requires otherwise.

Please contact us at support@doebloom.eu before sending any items back.

Do you offer exchanges?

Due to the highly limited nature of our collections, we currently do not offer direct exchanges.

If you need a different size, please return the original item and place a new order for the desired size, subject to availability.

Can I change or cancel my order?

If you need to change or cancel your order, please contact us at support@doebloom.eu as soon as possible.

We will do our best to help before the order is shipped. Once an order has been handed over to the shipping carrier, it can no longer be modified or cancelled.

Your statutory rights remain unaffected.

How do I know which size to choose?

You can find a detailed size guide directly on each product page.

If you are still unsure about which size to choose, you can contact us at support@doebloom.eu before placing your order.

How do refunds work?

For a statutory withdrawal, refunds are made without undue delay and no later than 14 days from the day we are informed of your decision to withdraw.

We may withhold the refund until we receive the returned goods or until you provide evidence that the goods have been sent back, whichever occurs earlier.

Refunds are issued using the same payment method used for the original transaction, unless otherwise agreed.

Where required by applicable law, the refund includes the cost of the least expensive standard delivery option offered at the time of the original purchase. Any additional cost resulting from choosing a more expensive delivery option will not be refunded.

For returns made under our voluntary 30-day extended return policy, the refund will be processed after the returned goods have been received and inspected, subject to the conditions of our Refund Policy.

What if my order arrives damaged, defective or incorrect?

Please inspect your order after delivery.

If your item arrives damaged, defective or different from what you ordered, contact us at support@doebloom.eu and include your order number and, where appropriate, clear photographs showing the issue.

Valid statutory complaints will be handled in accordance with applicable Czech consumer law. Where required by law, reasonable return shipping costs will be reimbursed.

What if I receive a different size than I ordered?

If we sent you a different size from the one you ordered, please contact us at support@doebloom.eu with your order number and photographs of the item.

We will review the issue and provide the appropriate remedy in accordance with applicable consumer law.

How can I contact you?

For questions regarding your order, sizing, shipping, returns, refunds or anything else, contact us at: support@doebloom.eu

We will get back to you as soon as possible.