1. European Union – Right of Withdrawal (14 Days)
If you are a consumer in the European Union, you have the legal right to withdraw from your purchase within 14 days from receipt of the goods, without providing any reason.
To exercise your right of withdrawal, please contact us at support@doebloom.eu and provide your order number and a clear statement that you wish to withdraw from the purchase.
The withdrawal period begins on the day you, or a third party designated by you, receives the goods.

2. Conditions of Returned Goods
You may handle and inspect the goods to the extent necessary to establish their nature, characteristics and functioning, in a similar way to how you would be able to inspect them in a physical store.
If the goods are handled beyond what is necessary for such inspection, you may be responsible for any reduction in their value resulting from that handling.
Where possible, please return the goods with their original packaging and any included accessories to help prevent damage during transport.

3. Return Shipping Costs
Return shipping costs are borne by the customer.
DOEBLOOM does not provide prepaid return shipping labels for standard returns or withdrawals.
If an item is defective, damaged or incorrect and the return is covered by applicable statutory consumer rights, DOEBLOOM will reimburse reasonable return shipping costs where required by law.

4. Return Address
Please ship your returns to the following address and include a note with your order number inside the package to help prevent delays:
DOEBLOOM
David Banýr
Kolaje 6
289 04 Kolaje
Czech Republic

5. Damaged, Defective or Incorrect Items
Please inspect your order after delivery.
If you receive an item that is defective, damaged or different from what you ordered, please contact us as soon as possible at support@doebloom.eu and provide your order number and, where appropriate, photographs showing the issue.
For valid statutory claims concerning defective or incorrect goods, DOEBLOOM will provide the remedies available under applicable Czech consumer law and will reimburse reasonable return shipping costs where required by law.

6. Exchanges & Exceptions
Due to the limited nature of our collections, DOEBLOOM does not offer direct exchanges at this time.
If you require a different size, please return the original item and place a new order for the desired size, subject to availability.
Certain goods may be excluded from the right of withdrawal where an applicable legal exception applies, including goods that are made to the customer's specifications or clearly personalised.

7. Refunds
If you exercise your statutory right of withdrawal, refunds will be made without undue delay and no later than 14 days from the day we are informed of your decision to withdraw from the purchase.
However, we may withhold the refund until we have received the returned goods or until you provide evidence that the goods have been sent back, whichever occurs earlier.
Refunds will be issued using the same payment method used for the original transaction, unless otherwise agreed with you.
Where required by applicable law, the refund will include the cost of the least expensive standard delivery option offered at the time of the original purchase. Any additional cost resulting from choosing a more expensive delivery option will not be refunded.