1. Order Processing
Orders are generally processed and prepared for shipment within 1–3 business days after the order has been placed and payment has been successfully received.
During product launches, limited drops, holidays or periods of unusually high order volume, processing may take longer.

2. Shipping
Orders are shipped using the shipping methods available at checkout.
Shipping costs and estimated delivery times are displayed at checkout before the order is completed.
Delivery times are estimates and may vary depending on the destination, shipping carrier, holidays and other circumstances outside of our control.
Once an order has been handed over to the shipping carrier, tracking information may be provided where available.
DOEBLOOM currently ships to European Union countries available at checkout.

3. Delayed, Lost or Damaged Deliveries
If your order is significantly delayed, appears to be lost, or arrives damaged, please contact us at support@doebloom.eu as soon as possible.
For damaged deliveries, please keep the packaging and take photographs of the package and the goods where appropriate, as this may help us investigate the issue with the shipping carrier.
DOEBLOOM will assist with shipping-related issues and will handle valid claims in accordance with applicable consumer law.

4. Incorrect Delivery Information
Please make sure that your shipping address is correct before completing your order.
If an order is returned to us because an incorrect or incomplete address was provided, please contact us at support@doebloom.eu. Additional shipping costs may apply if the order needs to be shipped again, where permitted by applicable law.

5. Return Shipping
Return shipping costs for standard returns and withdrawals are the responsibility of the customer, unless applicable law requires otherwise.
DOEBLOOM currently does not provide prepaid return labels.
You may use a reliable shipping carrier of your choice. We recommend using a tracked shipping service and keeping your proof of postage until the return has been successfully processed.
DOEBLOOM is not responsible for a return shipment that is lost or damaged while being returned by the customer, except where otherwise required by applicable law.
For valid statutory complaints involving defective, damaged or incorrect goods, reasonable return shipping costs will be reimbursed where required by applicable law.

6. Return Address
Please send return packages to:
DOEBLOOM
David Banýr
Kolaje 6
289 04 Kolaje
Czech Republic
Please include your order number inside the package to help us identify and process your return.

7. Damaged or Incorrect Items
Please inspect your order after delivery.
If you receive a defective, damaged or incorrect item, contact us at support@doebloom.eu and provide your order number and, where appropriate, photographs showing the issue.
Valid statutory complaints will be handled in accordance with applicable Czech consumer law.

8. Contact
For questions regarding shipping or delivery, please contact:
DOEBLOOM
Email: support@doebloom.eu